Return & Warranty Policy – Calmera
At ComfortSoma, we want you to be fully satisfied with your purchase. That’s why we offer a 90-day money-back guarantee, in addition to any consumer rights that cannot be excluded in your country.
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1) Return Window & Eligibility
• You may request a return within 90 days from the date you receive your order.
• Items must be returned in the same condition you received them: unused, with all accessories, and in the original packaging.
• Proof of purchase (order number, receipt, or confirmation email) is required.
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2) How to Start a Return (RMA)
To initiate a return, please contact us at comfortsoma2@gmail.com with:
• Your order number
• The reason for the return
• Photos if the item is damaged or defective
If your return is approved, we will issue a Return Merchandise Authorization (RMA) with instructions.
⚠️ Items sent back without prior authorization will not be accepted.
Return address: The return address will be provided in the country of origin of the product once your return is approved.
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3) Condition of Returned Items
• Items must be unused and in resalable condition.
• For hygiene and safety reasons, products showing signs of use on the skin, incomplete items, or missing parts may be rejected or partially refunded at our discretion.
• Bundles, sets, or free gifts included with the order must be returned together. If a gift is not returned, its retail value may be deducted from the refund.
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4) Non-Returnable Items
We cannot accept returns of:
• Gift cards, final-sale items, or promotional giveaways.
• Customized or made-to-order items.
• Hazardous materials or restricted goods (where required by law).
Your statutory rights in cases of defective products remain unaffected.
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5) Damaged, Defective, or Wrong Item
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us within 7 days. We will promptly evaluate the case and offer a solution (replacement, repair, or refund).
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6) Exchanges
The fastest way to get what you want is to return the original item (once approved) and place a new order for the desired product.
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7) Return Shipping Costs
• If the item is defective, damaged, or incorrect, we cover return shipping costs (or reimburse reasonable costs with proof of receipt).
• For all other returns (e.g., change of mind), the customer is responsible for return shipping costs.
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8) Refunds
• We will notify you once we receive and inspect your return and confirm whether your refund has been approved or denied.
• Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your bank or card issuer to process and post the refund.
• Original shipping fees, customs duties, and taxes are non-refundable (unless required by law).
If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact us at calmera@interia.pl
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9) Consumer Rights
Nothing in this policy limits non-excludable consumer rights provided by local laws.
